Quality Safety
Our framework for managing Quality & Safety at THS will ensure:
- The patient, resident, client and their families are the primary focus.
- Safety and quality of clinical care is continually monitored through continuous improvement activities and audit schedules.
- Clear accountability is assigned for the safety and quality of health care.
- Clear structures are in place for managing safety and quality.
- A transparent reporting process to enhance communication across the organisation.
- A quality & safety culture is promoted across THS.
Quality & Safety at THS will be monitored by external accreditation agencies including the:
- Australian Council on Health Care Standards Australian Commission on Safety and Quality in Healthcare - NSQHS Standards for Small Hospitals - Acute.
- Aged Care Quality and Safety Commission - Residential Aged Care.
- Royal Australian College of General Practitioners - Medical Centre .
- Home Common Standards - Home and Community Care.
Nurse to Patient Ratios
Tallangatta Health Service provides care in a “Mixed Ward” consisting of Acute and Lakeview Nursing Home (Residential Aged Care) as a small rural health service model of care. That is, we provide care for patients with sub-acute conditions and residential aged care for people requiring respite and permanent accommodation.
Bolga Court provides a range of residential aged care services such as short-term respite accommodation or permanent residential Aged care.
To ensure compliance with the Safe Patient Care Amendment Act 2019, we roster nurses according to the following ratios:
Acute & Lakeview Nursing Home
Morning Shift (0700hrs - 1530hrs) 1 Nurse: 6 Patients
Afternoon Shift (1430hrs - 2300hrs) 1 Nurse: 6 Patients
Night Shift (2245hrs - 0715hrs) 1 Nurse: 10 Patients
Bolga Court
Morning Shift (0700hrs - 1530hrs) 1 Nurse: 18 Patients
Afternoon Shift (1430hrs - 2300hrs) 1 Nurse: 18 Patients
Night Shift (2245hrs - 0715hrs) 1 Nurse: 18 Patients
Staffing compliance for a Level 4 hospital
Based on analysis of occupancy for the financial year 2022-2023, the typical occupancy for Acute is approximately 70%, Lakeview Nursing Home is 83% and Bolga Court is 87%.