Visitor Information
- There may be delays in processing your screening for entry if we experience a large volume of visitors at any given time. We continue to appreciate your patience in this regard.
- If you have any COVID-19 symptoms, you are not to attend the health service. If you are a Medical Centre client, please phone them prior to your visit on 6071 5270 to discuss with staff.
- If you are unwell, please do not visit Aged Care or Acute departments.
Medical Centre Clients
- Proceed directly to the Medical Centre
- Temperature check on arrival
- If you are unwell with COVID-19 symptoms, please contact the Medical Centre prior to attending 6071 5270
Resident and Patient visiting
Visiting hours are between 12.30 and 4.30pm daily.
- If you are needing to visit outside of the visiting hours listed, please contact the Nurse Manager prior to attending 02 6071 5200
- Anyone who has tested positive or been in close contact in the last 7 days for COVID-19 should not enter the facility
- Visitors will be asked if they are free of COVID-19 symptoms
- Please present at the Sign In Station located near the main facility entrance.
- Take your temperature – any temperature 37.5 degrees or over is to be assessed before entry by the Nurse Manager.
- Sign in to the Aged Care and Acute Visitor book.
- Staff will supply a temporary pass and help you with access to the area you are visiting
- Please return to the Sign In Station prior to leaving and sign out.
Contractors
- Please present at the Sign In Station located near the main facility entrance.
- Take your temperature – any temperature 37.5 degrees or over is to be assessed before entry by the Nurse Manager.
- Contractors will be asked if they are free of COVID-19 symptoms
- Sign in the Contractor book
- Staff will assist with a temporary pass and issuing of an access fob and keys if required.
- On leaving, please return to the Sign In Station to sign out and return your fob/keys if one was issued.
In the case of a COVID-19 or other health risk outbreak, all visitors and contractors attending Aged Care and Acute departments may be asked to meet the following requirements:
- 16 years and above are to have a negative Rapid Antigen Test prior to being permitted entry to the facility. Visitors can show photographic proof of a negative Rapid Antigen Test (with photo ID in the picture and dated the day of visiting).
- Visitors and Contractors will be asked if they are free of COVID-19 symptoms
- Temperature check must screen below 37.5 degrees.
- Acute / Lakeview Nursing Home / Bolga Court: 12 years and above, wear a surgical mask whilst visiting as a minimum.
- Visiting in common areas may be restricted.
- There may be limitations on number of visitors per day and who you may visit and for how long.
- Anyone who is a close contact of a COVID positive case and is required to visit, are to wear an N95 mask and a face shield as a minimum.
- Other screening as required for entry into the facility.